If you have issues with the engine, first make sure to read the guide and command reference topics related to the feature you're having issues with; also check the FAQ for some frequently asked questions.
In case you're sure the engine is not working as intended, check if you're running the latest available version. You can update the main package inside the Unity editor using Asset Store window. When using any of the engine extensions, download and import the latest packages:
If updating didn't help, try to re-install the package by deleting
Naninovel folder from the project and re-importing it from the Asset Store. Make sure to follow upgrade instructions specified on the release page when updating the engine.
Always remember to backup your project (or use a VCS) before updating or deleting a package.
Haruhi God knows what could happen in the process.
ʕノ•ᴥ•ʔノ ︵ ┻━┻
In case the above steps didn't help to resolve the issue, check the issue tracker — chances are the problem is already being worked on.
After the registration you'll automatically get a "Verified User" role on the server and access to the
#support channel. You can also message
@Elringus#6359 to discuss the issue in private.
Be aware, that the developer response may be delayed by up to 24 hours (in some cases more), so make sure to:
Attaching a reproduction project greatly increases the chances to identify and fix the issue as soon as possible.
When reporting an issue, we may ask you to share a "repro" project. Reproduction project is a clean new Unity project containing only the bare minimum modifications and additional assets required to reproduce the issue.
Follow the steps below to create and share a reproduction project:
1. Open scene "SampleScene". 2. Enter play mode in the editor. 3. Start a new game. 4. Play through to the line number 15. 5. Save and load the game.
Then add what you've expected to happen and what is actually happening, eg:
Expected: Music "Ambient" should start playing. Actual: No music is playing.
ProjectSettingsfolders. Most importantly, make sure you've deleted
Libraryfolder, as it contains a lot of auto-generated files, which significantly increase project size.
Remember to share reproduction projects only via private messages; never share the projects via public channels to prevent leaking personal data and copyrighted assets.